Shipping policy
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Dreja Novak Art Shop.
- Processing Time:
Orders are typically processed within a working week after receiving payment confirmation. Please note that customized or made-to-order items might require additional processing time.
- Shipping Methods and Rates:
We offer several shipping options at checkout, each with associated rates and delivery times. Shipping costs are calculated based on the destination, weight, and shipping method selected o flat rate, depending on promotion.
- Delivery Estimates:
Estimated delivery times:
- T-shirts and Cups: are estimated to 3 days to a week
- Original Art: two weeks
However, these are approximate and may be subject to unforeseen delays due to carrier issues, adverse weather conditions, or other factors beyond our control.
- Shipping Locations:
We currently ship to addresses within Europe. Please contact us for further information if your location is not listed during checkout.
- Order Tracking:
Once your order is shipped, we will provide a tracking number and information to allow you to track your package's delivery progress.
- Shipping Restrictions:
Certain products may be subject to shipping restrictions due to size, weight, or international customs regulations. Please review product descriptions for any shipping limitations.
- Undelivered Packages:
In the event that a package is undeliverable due to incorrect address details provided by the customer or other reasons, the customer will be responsible for any additional shipping charges incurred for reshipment.
- Damaged or Lost Shipments:
In the case of lost or damaged shipments, please contact us immediately. We will work with the carrier to resolve the issue and assist in finding a suitable solution.
- Contact Information:
For any questions or concerns about our Shipping Policy or shipping inquiries, please contact us using the information provided on our Contact Us page.